What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in …
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.
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2014年1月28日 - people who receive an excellent service only tell three or four others about it. (Research Institute of ... What to Say to a Porcupine - 20 Humorous Tales That Get to the. Heart of Great Customer Service: Richard S. Gallagher.
2016年4月10日 - say to a porcupine 20 humorous tales that get to the heart of great customer service. This book uses a structure similar to Aesop's fables to...